Review the saved authentication result and the processor’s assessment of the disputed payment.
Records to compare
- Authentication result and transaction reference
- Payment and network data
- Dispute reason
- Evidence already supplied by the processor
Check the conclusion
Authentication and liability treatment depend on the actual transaction and claim. A checkout using 3D Secure does not establish the outcome of every later dispute.
Prepare the response
Use the response guide to connect each statement to a record. Check the evidence and follow the deadline and submission requirements in the actual dispute.