Keep internal labels separate from the evidence submitted to answer a dispute.
Set up the work
- Use stable case and order references.
- Record the assigned owner and internal status in your system.
- Link supporting records without exposing secrets.
- Reconcile the internal case with the current Stripe object.
An internal metadata field does not by itself establish that evidence was submitted. Use the documented evidence fields and confirm the case status in Stripe.
Use the case record
The merchant workflow connects the owner, evidence and submission record. Use the response guide when the draft is ready for review.