Support

Contact support

Email the approximate date and time, what you expected, and what happened. Do not email the original prompt if it contains confidential or sensitive information.

Before contacting us

• Retry once if the result reports a temporary provider or timeout error.
• Use a specific question and include the constraints needed to evaluate it.
• Request public web sources when current facts are central to the answer.
• Do not submit payment card data, protected health information, passwords, authentication codes, private keys, or other secrets.

Privacy and data requests

For access, deletion, correction, or privacy questions, use the same support address and state that your request concerns the OpenAI plugin. See the Plugin Privacy Policy for details.

What the plugin cannot do

Pingpong does not send messages, make purchases, transfer money, place trades, create accounts, change files, or operate external systems. It returns an analysis for you to review.