Keep a common internal case record while following each processor’s actual requirements.
Set up the work
- Store the processor and merchant-account identity.
- Preserve the original status and reason code.
- Record deadlines and accepted evidence formats separately.
- Reconcile each outcome to the correct balance record.
A shared internal label should not erase differences between processor stages. Keep the original terms available to the case owner.
Use the case record
The merchant workflow connects the owner, evidence and submission record. Use the response guide when the draft is ready for review.