Not legal or financial advice. Retention law and processor contracts vary. Confirm periods with counsel and your acquirer. Merchant-side only. Does not coach cardholders. No invented win-rate percentages.
A dispute arrives for an order from fourteen months ago. The tracking export is gone. Dispute evidence retention is how long packing slips, access logs, and cancel records stay queryable.
Compliance pages talk policy. This page is retention for evidence objects used in representment. Sibling: chargeback compliance basics.
Start here: chargeback compliance basics, chargeback evidence checklist, chargeback policy for merchants, win disputes. Also: pays for itself, API for agents. Hub: dispute cases.
One case rescued from a soft pack, or closed before a fee-only fight, often covers a long stretch of Plus and evidence PDFs. Fee framing: pays for itself. No fake guarantees.
Pingpong lives at pingpongit.com (not getpingpong.ai). First eligible web review free. Web Plus $19.99/month, Pro $124.99/month. iOS three free, Plus $24.99, Pro $59.99. Open pingpongit.com. Pricing.
Retention checks
- Name the reason code and due date in the live console.
- Pull only evidence objects that answer the claim. Checklist: chargeback evidence checklist.
- Decide refund vs fight with fee math visible. Fee: chargeback fee vs fighting. Accept: when to accept a chargeback.
- If the pack holds, write and pressure-test: write your dispute description, win disputes.
Hard line: defend real sales only. Do not invent proof. Do not deny valid unauthorized-use claims. Do not coach consumers.
How Pingpong fits
Paste claim text and inventory into Pingpong when the pack is borderline before Submit. Letterhead: win disputes. Agents: API for agents, dispute evidence API.
Paste this shape
Processor NAME. Dispute ID. Reason or category. Amount. Fee already charged AMOUNT. Console due date DATE. Evidence on hand. Soft or missing evidence listed. Current lean (fight / refund / accept). Ask: does the pack answer this reason code; draft a dispute description only if the pack holds; list what must not be invented. Do not invent proof. Do not paste full PAN, CVV, bank passwords, or government IDs you are not allowed to store.
When not to spend a review
Small accepts already decided, counsel-owned matters, and alerts that never became disputes. Use the free eligible review on live borderline packs near due dates.
Related
chargeback compliance basics, chargeback evidence checklist, chargeback policy for merchants, win disputes. Hub: dispute cases. Pricing.
Prove you can retrieve, then defend
Start now: test retrieval on an old order, then paste a live case with retrieved inventory into pingpongit.com. Compliance: chargeback compliance basics. Checklist: chargeback evidence checklist. Letterhead: win disputes. Continue on Plus when the ritual sticks. Or the App Store.
Again: not legal or financial advice. Merchant-side defense and evidence quality only. No consumer dispute coaching. No fake win rates.