Keep the submitted version and supporting records under your organization’s retention and access policies.
Set up the work
- Record the case and transaction references.
- Preserve the source records and the approved response.
- Restrict access according to the data involved.
- Document deletion, legal-hold and export responsibilities.
There is no single retention period that fits every merchant. Have the responsible privacy, legal and payments owners define the requirements for your business.
Use the case record
The merchant workflow connects the owner, evidence and submission record. Use the response guide when the draft is ready for review.