Set internal review times from the actual processor deadline and the work the case requires.
Set up the work
- Record the external due time and time zone.
- Allow time to retrieve records from other teams.
- Schedule approval before final submission.
- Assign escalation when a dependency is late.
An internal service target does not extend a processor deadline. Use the case’s real due date when prioritizing work.
Use the case record
The merchant workflow connects the owner, evidence and submission record. Use the response guide when the draft is ready for review.