Compare transaction cohorts and complaint types before attributing a change to the season.
Set up the work
- Record sale dates as well as dispute dates.
- Separate shipping delays from billing or product complaints.
- Compare similar product and customer populations.
- Show counts and transaction denominators.
A rise in cases may follow a rise in sales. Check both volume and rate before concluding that the underlying risk changed.
Use the case record
The merchant workflow connects the owner, evidence and submission record. Use the response guide when the draft is ready for review.