Not legal or financial advice. RCA methods and processor categories change. Confirm counts in your data. Merchant-side only. Does not coach cardholders. No invented win-rate percentages.
Last month's losses cluster on product_not_received for one SKU. Tracking capture failed after a warehouse change. Finance sees fees. Ops sees the same soft pack pattern. Chargeback root cause analysis names the broken capture step, not a vague "fraud is up" slide.
Win-rate dashboards hide causes. RCA needs reason-code counts, evidence soft spots, and prevention follow-ups. Prevention sibling: chargeback prevention playbook.
Start here: chargeback KPI dashboard, chargeback prevention playbook, chargeback evidence quality, win disputes. Also: pays for itself, chargeback policy for merchants. Hub: dispute cases.
One case rescued from a soft pack, or closed before a fee-only fight, often covers a long stretch of Plus and evidence PDFs. Fee framing: pays for itself. No fake guarantees.
Pingpong lives at pingpongit.com (not getpingpong.ai). First eligible web review free. Web Plus $19.99/month, Pro $124.99/month. iOS three free, Plus $24.99, Pro $59.99. Open pingpongit.com. Pricing.
What to count
- Reason codes and claim stories. KPI: chargeback KPI dashboard.
- Soft evidence categories. Missing tracking, cancel logs, access logs. Quality: chargeback evidence quality.
- Accept vs fight outcomes by SKU or channel. Policy: chargeback policy for merchants.
- Prevention fixes that remove the next cohort. Prevention: chargeback prevention playbook.
Hard line: do not invent causes or evidence. Do not deny valid unauthorized-use claims. Do not coach consumers. Do not treat one month as a permanent forecast.
RCA sequence
- Export last period's disputes with reason, amount, outcome, and evidence notes.
- Cluster soft packs by missing object (tracking, cancel, access).
- Pick one capture fix with an owner and date. Prevention: chargeback prevention playbook.
- Keep defending live cases with current proof: win disputes, write your dispute description.
- Re-check counts next period on the KPI view: chargeback KPI dashboard.
How Pingpong fits RCA
Analytics stay in your warehouse. Paste a representative soft pack into Pingpong to document why the narrative failed before Submit, then fix capture upstream. Letterhead: win disputes.
Paste this shape
Period DATES. Top reason codes. Soft evidence patterns. Sample dispute ID. Ask: what missing evidence object repeats; what capture fix removes the next cohort; draft a sample dispute description only if a live pack still holds; list what must not be invented. Do not invent proof. Do not paste full PAN, CVV, bank passwords, or government IDs you are not allowed to store.
When not to spend a review
Pure analytics weeks with no live borderline case, counsel-owned matters, and alerts that never became disputes. Use the free eligible review when RCA finds a live pack pattern that still needs a Submit decision.
Related
KPI: chargeback KPI dashboard. Prevention: chargeback prevention playbook. Evidence quality: chargeback evidence quality. CASE MAKER: win disputes. Policy: chargeback policy for merchants. Hub: dispute cases. Pricing.
Name the missing evidence object, then fix capture
Start now: export last month's soft packs, name the repeating missing object, assign a capture fix, and paste one live borderline case into pingpongit.com. KPI: chargeback KPI dashboard. Prevention: chargeback prevention playbook. Quality: chargeback evidence quality. Letterhead: win disputes. Continue on Plus when the ritual sticks. Or the App Store.
Again: not legal or financial advice. Merchant-side defense and evidence quality only. No consumer dispute coaching. No fake win rates.