Not legal or financial advice. Metrics definitions vary by team. Confirm fee and outcome fields in your warehouse. Merchant-side only. Does not coach cardholders. No invented win-rate percentages.
The dashboard shows win rate up and fees up. Nobody can see which reason codes drove losses. A chargeback KPI dashboard should show counts by reason, fees paid, soft-proof rate, and due-date misses, not a single vanity percentage.
Start here: chargeback win rate myths, chargeback root cause analysis, chargeback budgeting, pays for itself. Also: win disputes, chargeback evidence quality. Hub: dispute cases.
One case rescued from a soft pack, or closed before a fee-only fight, often covers a long stretch of Plus and evidence PDFs. Fee framing: pays for itself. No fake guarantees.
Pingpong lives at pingpongit.com (not getpingpong.ai). First eligible web review free. Web Plus $19.99/month, Pro $124.99/month. iOS three free, Plus $24.99, Pro $59.99. Open pingpongit.com. Pricing.
Metrics worth showing
- Disputes and fees by reason code and processor. Budgeting: chargeback budgeting.
- Soft-proof rate before Submit. Quality: chargeback evidence quality.
- Due-date misses and SLA breaches. SLA: chargeback SLA for merchants.
- Outcomes without a magic win-rate headline. Myths: chargeback win rate myths.
Hard line: do not invent outcome percentages. Do not coach consumers. Defend real sales only on live cases.
How to use the dashboard
- Review weekly reason and fee totals.
- Send soft-proof clusters to RCA. RCA: chargeback root cause analysis.
- Keep defending live borderline packs: win disputes.
How Pingpong fits
Dashboards stay in BI. Paste a representative soft pack into Pingpong when the KPI view shows a repeating failure mode that still needs a Submit decision. Letterhead: win disputes.
Paste this shape
Period DATES. Top reason codes. Soft-proof rate. Sample dispute ID. Ask: which missing evidence object repeats; does a live pack still hold; draft a dispute description only if fighting; list what must not be invented. Do not invent proof. Do not paste full PAN, CVV, bank passwords, or government IDs you are not allowed to store.
When not to spend a review
Vanity slide weeks with no live case, counsel-owned reporting, and alerts that never became disputes. Use the free eligible review when KPIs point at a live borderline pack.
Related
Win-rate myths: chargeback win rate myths. RCA: chargeback root cause analysis. Budgeting: chargeback budgeting. CASE MAKER: win disputes. Hub: dispute cases. Pricing.
Show fees and soft-proof rate, not vanity win rate
Start now: open this week's reason and fee totals, send soft clusters to RCA, then paste one live borderline case into pingpongit.com. Myths: chargeback win rate myths. RCA: chargeback root cause analysis. Budgeting: chargeback budgeting. Letterhead: win disputes. Continue on Plus when the ritual sticks. Or the App Store.
Again: not legal or financial advice. Merchant-side defense and evidence quality only. No consumer dispute coaching. No fake win rates.