Make every rate traceable to a period, population and denominator.
Set up the work
- Show received, challenged, accepted and pending cases separately.
- Define which outcomes count as wins.
- Separate disputed value, fees and recovered funds.
- State the transaction population behind any dispute rate.
Do not count a pending case as a loss or a recovery as profit without the relevant definition. Preserve the raw counts next to percentages.
Use the case record
The merchant workflow connects the owner, evidence and submission record. Use the response guide when the draft is ready for review.