Compare the booked service, cancellation terms and what happened on the travel date.
Set up the work
- Keep the booking confirmation and purchase-time terms.
- Record changes, cancellations and notices.
- Collect attendance or service records where relevant.
- Reconcile vouchers, credits and refunds.
A booking confirmation alone does not prove that a cancelled or changed service was supplied. Address the actual disruption.
Use the case record
The merchant workflow connects the owner, evidence and submission record. Use the response guide when the draft is ready for review.