Identify the billing channel before gathering evidence for an app purchase or renewal.
Set up the work
- Check whether billing went through an app store or your own processor.
- Record the purchased entitlement and billing period.
- Review access and cancellation records available to your team.
- Follow the billing provider’s requested response process.
Do not assume you can respond through your card processor to a purchase handled by an app store. Confirm who controls the case.
Use the case record
The merchant workflow connects the owner, evidence and submission record. Use the response guide when the draft is ready for review.