Identify which party owns the payment and which party holds the fulfillment evidence.
Set up the work
- Map the buyer, seller and platform references.
- Confirm the merchant account receiving the dispute.
- Request seller records through the authorized channel.
- Reconcile platform refunds and seller adjustments.
Do not submit a seller’s unsupported account as a verified platform fact. Keep the source of each statement clear.
Use the case record
The merchant workflow connects the owner, evidence and submission record. Use the response guide when the draft is ready for review.