Tie the payment to the exact items, shipment and return or refund history.
Set up the work
- Save the listing and order contents.
- Match fulfillment references to the order.
- Check delivery events and partial shipments.
- Reconcile support requests, returns and refunds.
A record for one parcel cannot explain an unshipped item in the same order. Account for the disputed portion explicitly.
Use the case record
The merchant workflow connects the owner, evidence and submission record. Use the response guide when the draft is ready for review.