Review the product promise, delivery and support history for the disputed order.
Set up the work
- Save the offer and product description.
- Identify any bundle or subscription conditions.
- Match shipment and return records.
- Read support messages about the reported problem.
A repeat customer can still dispute a particular order for a valid reason. Keep evidence specific to the transaction.
Use the case record
The merchant workflow connects the owner, evidence and submission record. Use the response guide when the draft is ready for review.