Merchant disputes

Evaluate the cost of a dispute tool

Calculate savings from your own records. A formatted PDF or AI review does not guarantee recovered revenue.

Measure the work

  • Record how long it takes to gather evidence, draft, review and submit.
  • Track software costs and any per-case charges separately.
  • Count all eligible cases in the measurement period, including losses and cases you accept.
  • Keep pending decisions out of a completed-case win rate.

Separate outcomes from causes

A higher win rate after adopting a tool does not by itself show that the tool caused it. The case mix, evidence available and submission timing may also change. Compare similar cases and disclose the limitations.

Check what you are buying

Pingpong’s web plans cover multi-model reviews. The PDF endpoint has separate business API access. It formats supplied text and does not gather evidence or submit a response. Confirm the account terms before building a cost comparison.

Use a small evaluation

Review a defined set of cases and record the corrections a tool actually helps you make. Compare that result with the time and cost involved. can help structure the trial.