Not legal or financial advice. Calendars and processor clocks change. Confirm due dates in live consoles. Merchant-side only. Does not coach cardholders. No invented win-rate percentages.
Due date is Friday. The evidence owner is out Thursday. The calendar has a product launch and nothing for dispute coverage. Chargeback calendar planning is staffing and due-date visibility before volume arrives.
Seasonality pages describe patterns. This page is the literal calendar: backups, blackout weeks, and SLA buffers. Sibling: chargeback seasonality.
Start here: chargeback seasonality, chargeback SLA for merchants, dispute queue management, chargeback ops runbook. Also: win disputes, pays for itself. Hub: dispute cases.
One case rescued from a soft pack, or closed before a fee-only fight, often covers a long stretch of Plus and evidence PDFs. Fee framing: pays for itself. No fake guarantees.
Pingpong lives at pingpongit.com (not getpingpong.ai). First eligible web review free. Web Plus $19.99/month, Pro $124.99/month. iOS three free, Plus $24.99, Pro $59.99. Open pingpongit.com. Pricing.
What goes on the dispute calendar
- Console owners and backups by week. Roles: chargeback team roles.
- Known peak ship and dispute lag windows. Seasonality: chargeback seasonality.
- SLA buffers before network due dates. SLA: chargeback SLA for merchants.
- Accept-threshold weeks when coverage is thin. Policy: chargeback policy for merchants.
Hard line: defend real sales only. Do not invent evidence because a due date is close. Do not deny valid unauthorized-use claims. Do not coach consumers.
Weekly planning loop
- List open disputes and due dates by processor. Queue: dispute queue management.
- Confirm coverage for each due date. Runbook: chargeback ops runbook.
- Apply accept thresholds when coverage is missing. Accept: when to accept a chargeback.
- Pressure-test borderline packs early in the week: win disputes, write your dispute description.
How Pingpong fits the calendar
Calendar tools stay yours. Paste claim text and inventory into Pingpong early in the coverage window so Submit is not a Friday scramble. Letterhead: win disputes.
Paste this shape
Processor NAME. Dispute ID. Reason or category. Amount. Fee already charged AMOUNT. Console due date DATE. Coverage owner this week. Soft or missing evidence listed. Current lean (fight / refund / accept). Ask: given coverage, does the pack answer the reason code; draft a dispute description only if the pack holds; list what must not be invented. Do not invent proof. Do not paste full PAN, CVV, bank passwords, or government IDs you are not allowed to store.
When not to spend a review
Small accepts already decided, counsel-owned matters, and weeks with no live disputes. Use the free eligible review when a due date and coverage gap collide on a borderline pack.
Related
Seasonality: chargeback seasonality. SLA: chargeback SLA for merchants. Queue: dispute queue management. Runbook: chargeback ops runbook. CASE MAKER: win disputes. Hub: dispute cases. Pricing.
Put owners on the calendar before the due date
Start now: list this week's due dates and owners, then paste the next borderline case into pingpongit.com while coverage exists. Seasonality: chargeback seasonality. SLA: chargeback SLA for merchants. Queue: dispute queue management. Letterhead: win disputes. Continue on Plus when the ritual sticks. Or the App Store.
Again: not legal or financial advice. Merchant-side defense and evidence quality only. No consumer dispute coaching. No fake win rates.