Merchant operations

Plan coverage for dispute deadlines

Plan review and submission coverage around known absences and the actual open-case deadlines.

Set up the work

  • Record deadline time zones.
  • Assign backups for holidays and leave.
  • Check cases arriving before weekends.
  • Schedule a daily review of missing evidence.

A calendar reminder cannot confirm submission. Keep the processor confirmation with the case after the scheduled task is complete.

Use the case record

The merchant workflow connects the owner, evidence and submission record. Use the response guide when the draft is ready for review.