Merchant operations

Keep approvals in an automated dispute workflow

Automate record collection and preparation while keeping evidence review and submission authority explicit.

Set up the work

  • Limit each tool to the source records it is authorized to access.
  • Save the source of every factual statement.
  • Require approval of the final response.
  • Record the processor’s result independently from the tool output.

Pingpong’s PDF endpoint formats supplied text. It does not collect source evidence, run AI review or submit a response to the processor.

Use the case record

The merchant workflow connects the owner, evidence and submission record. Use the response guide when the draft is ready for review.