Freelance and small business
Draft customer FAQs from questions you actually receive
An FAQ that drifts from actual policy confuses customers and can create commitments you cannot keep. Give the questions you receive most often along with your approved answers, and ask for a draft that stays inside them.
A text to start with
Here are the questions customers ask most often: [list questions]. Here are our current answers or the policies that apply: [paste approved policy language or describe current practice]. Draft FAQ answers in plain language for a customer reading on a phone. Do not add promises, return conditions, or timeframes that are not in the information I gave you.
Example request. Change the details to fit your situation.What to check in the answer
Read each answer against your policy, word by word. A simplified paraphrase can imply a return window or guarantee you do not offer. Check any answer about refunds, warranties, safety, or legal rights against your written terms before publishing. Remove or flag any answer describing a process you cannot confirm is current.
What to do next
Have whoever manages your policies read the draft before it goes live, and update the page whenever a policy changes. If a question needs an authoritative answer, link to the official source instead of summarizing it.