Shopping decisions
Prepare an online return
Return rules differ by retailer, item category and payment method, and there's no universal right to return an online purchase. Learn the specific policy before you pack the box so you don't miss a deadline or get the return refused.
A text to start with
I bought [item type] from [retailer name] on [date]. It arrived damaged. Their stated return window is [number] days, and I still have the original packaging and photos of the damage. What do I typically need to prepare for a return claim, and what should I ask the retailer before shipping it back?
Example request. Change the details to fit your situation.What to check in the answer
An answer can outline common return steps, but the merchant's current terms govern your order. Check whether the return window starts at the order date or the delivery date, which matters if shipping was slow. Ask whether you need a return authorization number before you ship. Keep your photos, order confirmation and any chat transcripts until the refund clears.
What to do next
Open the claim with the retailer before you ship anything, and get a case number or written return instructions. If you paid by credit card and the retailer doesn't respond, ask your card issuer what dispute options it offers.